1. Information We Collect

Information You Provide Directly

We collect information you submit to us, including:

• Contact form submissions — name, business email, company name, service of interest, and any message you send.
• Account and community data — if you register for a member account, your username, email, profile details, and any content you post (comments, forum posts, messages).
• Payment information — if you purchase a service, billing details collected and processed by our payment processor (Stripe). We do not store full card numbers on our servers.
• Correspondence — the content of emails or messages you send us.

Information Collected Automatically

When you visit the Site, we and our service providers automatically collect:

• Log data — IP address, browser type, operating system, referring URL, pages viewed, and timestamps.
• Cookies and similar technologies — used for authentication, preferences, security, caching, and analytics. See the Cookies section below.
• Security telemetry — failed login attempts, blocked requests, and related events used to protect the Site.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and deliver the services you request.
• Create and maintain your account and community profile.
• Process payments and manage subscriptions or orders.
• Send transactional emails (receipts, account notices) and, where you have opted in, marketing communications.
• Secure the Site, detect abuse, and enforce our terms.
• Measure and improve Site performance and content.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers — vendors that help us operate the Site or deliver services, such as hosting (Rapyd), email delivery (WP Mail SMTP / SMTP provider), payment processing (Stripe), content delivery (Cloudflare), and analytics. These providers are bound by confidentiality and data-processing terms.
• Legal requirements — when required by law, subpoena, or to protect our rights, users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you.
• With your consent — any other sharing only with your explicit permission.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Strictly necessary — authentication, session management, security, and load balancing.
• Performance — page caching (LiteSpeed) and delivery optimization (Cloudflare).
• Analytics — aggregated usage statistics to improve the Site.
• Preference — remembering your consent choices and settings.

You can manage cookie preferences through the consent banner on the Site, through your browser settings, or by contacting us. Disabling strictly-necessary cookies may break parts of the Site.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate or incomplete information.
• Deletion — request deletion of your personal information, subject to legal retention requirements.
• Portability — request a machine-readable copy of information you provided to us.
• Objection / restriction — object to or restrict certain processing, including direct marketing.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.
• Opt-out of "sale" or "sharing" (California residents) — we do not sell personal information, but you may opt out of any sharing that would qualify under applicable law.
• Non-discrimination — we will not discriminate against you for exercising these rights.

To exercise any right, email [email protected]. We may need to verify your identity before acting on your request.

6. Data Retention

We retain personal information only as long as needed for the purposes described in this policy, to comply with legal, tax, and accounting obligations, to resolve disputes, and to enforce our agreements. When no longer needed, we delete or anonymize it.

7. Data Security

We use technical and organizational measures to protect your information, including encryption in transit (HTTPS/TLS), access controls, rate limiting, login hardening, and regular security updates. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

COSProfessionals operates from the United States. If you access the Site from outside the U.S., your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. Where required, we rely on appropriate legal mechanisms for such transfers.

9. Children's Privacy

The Site is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will delete it.

10. Third-Party Links

The Site may contain links to third-party websites and services that we do not operate. This policy does not apply to those sites, and we are not responsible for their practices. Review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date at the top and, where appropriate, by posting a notice on the Site. Your continued use of the Site after the effective date constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: